Complaint Handler

As a Complaint Handler, you will play a critical role in ensuring fair and professional resolution of client complaints within a regulated financial services environment. You will be responsible for managing the end-to-end complaints process, from initial investigation through to final response, while maintaining compliance with FCA, DISP, and other relevant regulatory frameworks. What you’ll do: Investigate and Respond to Client Complaints: Manage end-to-end client complaints, acting as the pr…